Skin Care FAQ

 

 How can I purchase the skincare system if I live outside the United States?

Currently we ship internationally to Australia, UK, Italy, Sweden, Switzerland, Canada and Mexico. Please contact assistant@TheSpaDr.com for international shipping options and pricing if you live in another country.

 Will this help with problem skin such as acne, rosacea, eczema, or premature aging?

The Spa Dr.’s Daily Essentials are great for all skin types. We design our products with sensitive, aging and acne-prone skin in mind. The mild acidity and combinations of natural ingredients in the system help clear skin of blemishes, inflammation, and signs of premature aging.

 Is this for sensitive skin types?

The Spa Dr.’s Daily Essentials is made of non-toxic and natural ingredients. If you have a known allergy, please check the ingredients. The system works well for most people with sensitive skin, but everyone is different. We suggest trying the products on a small area of the inside of your wrist and watching for any skin reaction for 24 hours before applying to your face. Then, you can try another spot test just below your jawline.

 Where was the line manufactured and formulated?

It was manufactured in the United Kingdom by European Union standards, which are higher than United States FDA skincare standards.

 Is animal testing used?

No, we do not use any animal testing with our products.

 Do the products contain animal ingredients?

No. All ingredients are vegan and do not contain any animal ingredients

 When will I see results?

Everyone is unique, so timing of results will vary from person to person. Many people report smoother skin within 3 to 7 days. For blemishes and signs of premature aging, most people see results within 4 to 6 weeks.

 Are there parabens in The Spa Dr. products?

The Spa Dr. skincare are formulated without parabens, sodium lauryl sulfates, synthetic dyes, petrochemicals, animal by-products, phthalates, GMOs, silicone, or triclosan.

 Are the ingredients natural, non-GMO or organic?

The Spa Dr.’s Daily Essentials are natural, non-toxic, non-GMO and mostly organic. The Gentle Cleanser is 68% organic, Antioxidant Serum 92% organic, Enriched Moisturizer 82% organic, and Glow Boost 99% organic

 Are your products “alcohol free”?

The Spa Dr.’s Daily Essentials does not contain any ethyl or denatured alcohols, which are damaging to the skin. Step #3 RENEW contains cetyl alcohol, which is completely different from the aforementioned alcohol and is non-toxic.

 Are the products gluten-free and soy-free?

Yes. All our products are gluten-free and soy-free.

 Are the products non-comedogenic (non-pore clogging)?

Yes. Our products are non-comedogenic.

 Do the products contain fragrance?

No. Our products do not contain synthetic fragrance. They are naturally scented with 100% pure natural steam distilled/cold-pressed essential oils.

 Where are The Spa Dr.’s Daily Essentials sold?

At this time, we are only selling online at Store.TheSpaDr.com.

 Do your products expire?

The Spa Dr.’s Daily Essentials have a 2 year shelf life. Once the product is open it will last for 12 months.

 Are there ingredients that are not included on the website or packaging?

No. Our products are 100% clean and we have nothing to hide, so all of our ingredients are listed on our website and the skincare boxes.

 What is the pH of the skincare?

Steps 1, 2 and 3 have a pH between 4.6 and 5, so they are mildly acidic just as nature intended our skin to be. Step 4 is an oil blend and does not have a pH because water is not present.

 What are the ingredients listed as Limonene, Linalool, Geraniol and Citral?

The Spa Dr. adheres to the European Union’s strict cosmetic guidelines by listing 'potential' allergens in our pure essential oils. These constituents are present in minuscule amounts and remain well within the EU’s acceptable limits. Listing them is helpful for anyone who has these particular sensitivities, so any individual can readily identify if they need to avoid these components from pure, natural essential oils.

 Do you have samples?

Yes we do have samples that double as a 5 Day Travel Kit.  You can purchase them by clicking here

 Does the cleanser really work to remove makeup?

Yes, CLEAR (Step 1) is a gentle cleanser. It removes makeup, including mascara, easily. We suggest using a warm wet washcloth to effectively remove the cleanser along with makeup.

 In what order should I use the products?

Step #1 is CLEAR. This Gentle Cleanser is activated by water to remove makeup and impurities from the skin.

Step # 2 is NOURISH. This Antioxidant Serum contains antioxidants and other natural ingredients that instantly hydrate and nourish.

Step #3 is RENEW. This Enriched Moisturizer keeps your skin healthy, protected and silky smooth.

Step #4 is ENHANCE. Our Glow Boost is the perfect finishing touch.

 How often should I use the skincare system?

For the best results, use all four steps twice daily - once in the morning and then again at night.

 I want to share a testimonial. Where do I send it?

We love to hear your experience and stories. Please go to TheSpaDr.com/feedback to share feedback and testimonials. Or email it to assistant@TheSpaDr.com

 How can I stay up to date on the latest products and promotions?

Please go www.TheSpaDr.com and join The Spa Dr. newsletter or scroll to the bottom of this page and enter your email.

 I am interested in selling The Spa Dr.’s Daily Essentials. Where do I obtain wholesale or affiliate information?

Please send an email to assistant@TheSpaDr.com and put “Wholesale” in the subject line.

 Does The Spa Dr. offer a satisfaction guarantee?

Yes! At The Spa Dr. we want you to be completely satisfied as we hold our products to the highest standards. If for any reason you're not 100% satisfied with any of our products, simply contact us within 30 days from the ship date, let us know what the issue was, and we will process a refund to your credit card, or exchange the product for an alternative item.

You may return unopened product by contacting us at assistant@TheSpaDr.com to initiate a return. You can review our refund policy here.

 How Does the “Subscribe and Save” work?

Our convenient "Subscribe and Save" program is the best way to make sure you never run out of your daily essentials. Plus, you save $30 on every order. It doesn't get better than convenience and savings.

Of course you can always change dates, order cycles, or cancel your subscription at any time.

Here is how it works. We will automatically ship your selected supply of The Spa Dr. products every 3 – 6 weeks from the date of your first order. We recommend selecting “4 weeks” from the drop down menu for the The Spa Dr.’s Daily Essentials, but if you’d like them more or less often, please make your selection before you add them item to the cart. With this easy auto-ship system, you will continue to receive your supply of The Spa Dr. Daily Essentials each month for as long as you stay a member of our “Subscribe and Save” program, plus you’ll be notified of exclusive offers.

The credit card you provided when you placed your initial order will be automatically charged the Subscribe And Save price when each new order processes. To cancel future shipments in the Subscribe And Save program, simply email assistant@TheSpaDr.com at least 5 days prior to the date that your next monthly order processes. You may change dates, order cycles, or cancel anytime without penalty.